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Important notice for patients: Information about the TriZetto data incident and resources available to affected patients. Read the full notice → (Español)
How Mission Neighborhood Health Center handles information collected through our website.
Effective Date: May 2026
Mission Neighborhood Health Center (“MNHC”) values your support and is committed to protecting your privacy. This statement (the “Privacy Policy”) sets forth our policies and practices for handling your information on the www.mnhc.org website and any other website or online service that we operate and that links to this Privacy Policy (the “Services”).
This Privacy Policy applies only to information collected through the Services and does not apply to information collected through patient portals, electronic health record systems, or other third-party platforms linked from our website.
We may collect the following kinds of information when you use the Services:
Information you provide directly to us. For certain activities, such as when you subscribe to our newsletter, apply for a job at MNHC, donate to us, or contact us directly, we may ask you to provide some or all of the following types of information:
Information we collect automatically. We may collect certain information automatically when you subscribe to and access our newsletter, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information.
Information submitted through patient portals or other third-party healthcare platforms linked from the Services is not collected through this website and is not subject to this Privacy Policy.
Information about how MNHC uses and discloses protected health information is described in our Notice of Privacy Practices, which is available upon request or through our clinics.
MNHC provides access to a patient portal (“MyChart”) for the convenience of our patients. The patient portal is operated and hosted by a third-party service provider and is not part of the Services covered by this Privacy Policy.
Any information you submit through the patient portal, including medical information and protected health information (“PHI”), is not governed by this Privacy Policy. Such information is governed by MNHC’s Notice of Privacy Practices and the privacy policies and terms of use of the patient portal provider.
MNHC does not control the privacy or security practices of the patient portal provider. We encourage you to review the patient portal provider’s privacy policy before submitting any information through the portal.
We only use payment information, such as credit card numbers, expiration date, and security codes, as necessary to complete a particular transaction or as otherwise required by law.
We generally use the information we collect online to:
If you provide your mobile phone number to MNHC and consent to receive text messages, we may use your mobile number to send healthcare-related communications such as appointment reminders, billing notifications, care coordination messages, wellness reminders, or other information related to services we provide.
Message frequency may vary. Message and data rates may apply.
Your mobile number and text messaging consent information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We may share your information with service providers, business associates, telecommunications providers, or vendors that assist us in delivering text messages and related communications on our behalf, subject to applicable confidentiality and legal requirements.
Text messages sent through standard SMS or RCS channels may not always be encrypted and could present some privacy risk. For this reason, MNHC limits the content of text messages and does not send highly sensitive protected health information through standard text messaging channels unless otherwise permitted by law.
You may opt out of text communications at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact MNHC at 415-552-3870 or info@mnhc.org.
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
If you access third-party services, such as Facebook, Google, or Twitter, through the Services to login to the Services or to share information about your experience on the Services with others, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Services, in accordance with their own privacy policies. Please note that any information you post or disclose through these third-party services will become public information, and may be available to us, to users of the Services and to the general public.
If you choose to engage in activities on the Services which can be viewed by other users of the Services, you should be aware that any information you share there can be read, collected, or used by other users of these public areas (for example, MNHC’s Facebook page). You should use caution in disclosing personal information while participating in these public areas. We are not responsible for the information you choose to submit in these public areas.
Protection of our users’ information is important to us, and we maintain security safeguards to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. As a result, while we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.
If you no longer want to receive communications from MNHC (including our newsletter), please contact us in accordance with the “Contacting Us” section below.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable similar technologies. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.
Some of the Services may contain links to content or services maintained by third parties that we do not control, including patient portals, online healthcare platforms, and social media services. We may allow third parties to place and read their own cookies, web beacons, and similar technologies to collect information automatically through the sites and online services. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. We are not responsible for the privacy practices of these third parties, and we recommend that you visit the privacy policies of each website or service that you access.
The Services are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that the Services are operated in accordance with the laws or regulations of any other nations. By using the Services and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.
MNHC does not track its customers over time and across third party websites to provide targeted advertising. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. However, web browsers respond to this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. In addition, there currently is disagreement, including within the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Consequently, MNHC currently does not take action in response to these signals. If a standard is established and accepted, we may reassess how we respond to these signals.
If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), with respect to personal information collected through the Services.
Subject to applicable law, California residents may have the right to:
MNHC does not sell or share personal information collected through the Services for cross-context behavioral advertising.
To exercise your California privacy rights, or to submit a request, please contact us using the information provided in the “Contacting Us” section below. We may need to verify your identity before processing certain requests.
These California privacy rights apply only to information collected through the Services and do not apply to protected health information governed by HIPAA, which is addressed in MNHC’s Notice of Privacy Practices.
The Services are not directed to children under the age of 13, and MNHC does not knowingly collect personal information from children through the Services, except as permitted by law.
Information submitted in connection with patient care, including information about minors, is not collected through the Services and is governed by MNHC’s Notice of Privacy Practices and applicable healthcare privacy laws, including HIPAA.
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.
If you have any questions about this Privacy Policy or our practices, please contact us via info@mnhc.org